Shipping And Returns

Free WorldWide Shipping!

We provide Free Worldwide Shipping.  The price you see is the final price. No Surprise!

Please note:

  • For countries that charge Import fees,  are the buyers’ responsibility.
  • Fraud prevention rules allow us to only ship to the verified billing address. The only exception is if you want the doll to be delivered to a FedEx for your pick-up. Please notify us in advance and add an alternative addresses as your shipping address when you check out.
  • Your customized sex doll which is created especially for you. Once in production, orders can not be canceled for any reason, and payment can not be refunded.
  • Dolls are shipped directly from our factory in China, in a large unmarked box via DHL or FedEx at our discretion.
  • Customs Agents may open your dolls box for inspection during transport.
  • Shipping time is generally 7 days to 14 days, but will vary depending on location, weather conditions, etc.
  • On the rare occasion, an unavoidable delay may occur during the production of your doll, of which we will notify you via email.
  • We will update your order with tracking numbers when your doll and accessories shipped.
  • Your doll will be delivered directly to your doorstep discreetly packaged in a blank box. A signature is required for delivery.


Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. We will review every doll order manually to make sure that we aren’t missing any customization option, that the doll that you have built makes sense and to ensure that your love doll will satisfy your needs. Please, always reply to confirm that everything is accurate and that you did not enter the wrong details.

After confirmation, we will start building or reaching out to the manufacturer to confirm that the product is available and your doll will start the manufacturing process. After confirmation of your order details, the order cannot be canceled for any reason.

If you want to change some details or customization options in your sex doll purchase please reply asap to the confirmation email and we will get back to you and update the order in 48h.

If requested we can send photos of the product before it is shipped by the manufacturer, once the photos are confirmed by the Buyer and the shipment has been requested no cancellations, requests or complains will be accepted.



Order Shipment:

If you pick a custom-made doll, production time is from 3 to 7 days before it ships out from the manufacturer and it usually takes another week in shipping transit.  You can expect total production and shipping time for your dream doll to be approximately 2 to 3 weeks (actual time may vary depending on delivery location).  As this is a custom product created just for you, once production of your custom doll has begun your order may not be canceled for any reason. 

Due to holidays, festivities or unavoidable circumstances, delays may occur during the manufacturing or shipment of the product.

Shipment is discreet and signature is required for delivery.



Shipping Partners

We use FedEx, DHL or UPS. As soon as your doll is ready for shipping, we’ll provide the tracking number so that you can estimate her arrival date and time.

For dolls 140cm / 4’7″ and below, we use EMS.



We have years of experience in the adult toy industry. Your privacy is our priority.

We declare the product as a mannequin to protect your privacy. Your doll will be packaged in a brown plain box as below. No one knows what’s in the box except you!

sex doll packaging


Return and Exchanges

We perform a quality check on your dolls before we ship to you. Therefore, it’s unlikely any damage or defects occur on your dolls. However, in the event, you receive a defective product. We will provide all the necessary kits to help you fix the item. If the damage is severe, such as the head is broken, please let us know. We may arrange to ship a new item to you, depending on the situation.

Please note: Only severe damages reported in 24 hours after you receive the doll are eligible for exchanges.

If you choose a custom sex doll which is made based on your chosen specifications. As soon as you place an order, we will begin the production and your order cannot be canceled for whatever reasons.

If the item is damaged due to improper use, you are not eligible for any exchanges. You must have common sense and take care of the item to avoid any damage to the product.

According to the local Sex Toy Law, any used sex doll will not be accepted for exchange. If you return a used sex doll for whatever reasons, we will immediately destroy the item and you are not eligible to receive an exchange.