Purchase Guarantee

We're thrilled that you've chosen to shop with us at SexDollHoney! When it comes to your peace of mind, we've got you covered. Our commitment to your security is unwavering, and we want to ensure your shopping experience is not only enjoyable but also secure.

Payment Options and Security

When it comes to payment, we offer you multiple options, including major credit cards like American Express, Visa, Mastercard, JCB, Discover, and Visa Debit. We understand that due to the premium nature of our products, your bank might trigger a transaction risk warning for large purchases. If this happens, simply give your bank a call to authorize the transaction.

But that's not all; we also offer PayPal as an alternative payment method. Whether you have a PayPal account or not, we've got you covered. You can log in to your PayPal account to pay using your PayPal balance, credit card, or bank account. If you don't have a PayPal account, no worries; you can still use your credit card via PayPal's 'Debit or Credit Card' option.

How We Keep Your Payments Secure

At SexDollHoney, your security is paramount to us. Here's how we ensure your payment information is safeguarded:

  • Certified Payment Gateway: We've partnered with a trusted and certified payment gateway compliant with PCI DSS (Payment Card Industry Data Security Standard). This means that every payment transaction is encrypted and shielded from unauthorized access.
  • SSL Encryption: Our website is fortified with a Secure Sockets Layer (SSL) certificate, which encrypts data as it travels between our server and your browser, guaranteeing the utmost security for your personal and financial details.
  • Data Privacy Commitment: We take your data privacy seriously. Your personal information is treated with the utmost confidentiality and security.

Payment Issues? We're Here to Help

Payment hiccups can happen to anyone. Here are some common reasons and steps to resolve them:

  • Credit Card or Debit Card Issues: Sometimes, it's your card acting up, whether it's an invalid card, expired card, or exceeded limit. If your card is temporarily disabled for security reasons, contact your bank for assistance.
  • International Transaction Hurdles: For international transactions, ensure your card is set up for online purchases from overseas merchants. Some cards have restrictions, so double-check with your bank.
  • PayPal Receipt Errors: If using PayPal, receipt errors may relate to your PayPal funding source. Reach out to PayPal.com support for assistance.
  • Mismatched Credit Card Info: Verify the credit card information you've entered, ensuring it matches your bank's records. If issues persist, contact your bank for further assistance.

If you encounter payment issues, here's what you can do:

  1. Call Your Bank: Reach out to your bank to discuss and authorize the payment.
  2. Change Payment Method: Consider using a different payment method if issues persist.
  3. Check Your Details: Ensure your email and phone number are correct and complete your PayPal account setup.
  4. Contact Us: If all else fails, contact us with your order details, errors encountered, and screenshots, and we'll assist you in resolving the issue.

Secure Shipping and Delivery

We're committed to providing fast, reliable, and secure shipping for your orders. We've partnered with trusted carriers and ensured discreet packaging. You can find detailed shipping information on our shipping page, and our customer support team is always here to assist you with any questions.

Seamless Shipping and Delivery Process

  • Worldwide Shipping without Hidden Costs: We offer transparent pricing, and for the US, all taxes and customs fees are included in the displayed price. We ship worldwide via Air Shipping, with a few exceptions.
  • Discreet Delivery for Your Privacy: Your privacy is paramount, and our packaging ensures your order arrives discreetly.
  • Production Time Tailored to You: We aim to create and ship your doll promptly, typically within 5 to 14 days, although times may vary based on the product.
  • Shipping Time Made Simple: For in-stock dolls, we provide photos from our California warehouse before shipping, ensuring your satisfaction. Custom-made dolls have varying delivery times.
  • Keep Tabs on Your Package: We provide tracking numbers for your convenience.
  • Modify Your Delivery Details: If you need to make changes to your delivery, contact the courier for assistance.

Inspect Your Package with Care


Upon receiving your shipment, carefully inspect it within 24 hours. Document any damage and contact us with photos or videos, as this helps in filing claims with the shipping company if needed.

Navigating Shipping Delays

Shipping delays can occur due to various factors like weather, customs checks, holidays, politics, and unexpected hiccups. We appreciate your patience as we work to ensure swift and secure delivery despite these challenges.

Addressing Package Concerns

If you encounter package issues such as receiving the wrong doll, a broken doll, or a missing item, contact us immediately, and we'll work to resolve the problem promptly.

Cancellation and Refund Policy

While we have customer-friendly policies, please note that once an order is placed and payment is made, it's considered final. We do offer cancellation within specific timeframes, and restocking fees may apply.

Damage and Warranty

We take product quality seriously, and we're here to assist if you receive the wrong doll or a damaged one. Please contact us within 24 hours if you encounter any issues.

Our guarantee covers many aspects of your purchase, but please note that it doesn't extend to user damage, used dolls, minor skin flaws, finger, and toe nails, loose eyelashes, makeup differences, and heating/moaning features.

We hope this clarifies our policies and guarantees. Your satisfaction is our top priority, and we're dedicated to providing excellent service.

Thank you for choosing SexDollHoney, where your pleasure and security are our top concerns. If you have any questions or concerns, please don't hesitate to contact us. We're here to make your shopping experience enjoyable, secure, and hassle-free.