Money Back Guarantee

When shopping at SexDollHoney, your satisfaction is our utmost priority. We understand that sometimes things may not go as planned, and that's why we offer a comprehensive Money Back Guarantee. Here's how it works and what it covers:

How Does the Money Back Guarantee Work?

We want you to shop with confidence, knowing that if anything goes awry, we've got your back. If you encounter any issues with your purchase, simply follow these steps to initiate a refund:

  1. Contact Us: Reach out to our dedicated support team by email, providing your order number, name, and a detailed description of the problem you've encountered. We're here to assist you every step of the way.
  2. Assessment: Our team will carefully assess your situation and determine if it falls within the scope of our Money Back Guarantee.
  3. Refund Processing: If your case is eligible, we will process your refund using the original payment method. Here are the estimated timeframes for different payment methods:
  • Credit Card/Debit Card: 6–10 business days
  • PayPal: 2 business days
  1. Stay in Touch: Throughout the process, we'll maintain clear communication with you to ensure a smooth and hassle-free resolution.

Now that you know how our Money Back Guarantee works, let's discuss what's not covered under this guarantee.

What Is Not Covered Under the Money Back Guarantee?

While we strive to provide a comprehensive Money Back Guarantee, there are certain situations that fall outside its coverage. Here's a breakdown of what is not covered:

  1. User Damage: We take quality seriously, and we expect our customers to handle their products with care. Any damage caused by improper handling or use by the customer is not eligible for compensation.
  2. Used Dolls: Our Money Back Guarantee applies exclusively to new, unused products. Once a doll has been used, it is no longer eligible for a refund.
  3. Skin Flaws: Please be aware that the appearance of the doll's skin tone on computer screens may vary slightly from its real-life appearance due to screen variations.
  4. Finger and Toe Nails: We attach the doll's nails with light glue, allowing customers to remove them if desired. If a nail comes loose during shipping or after receipt, you can easily reattach it using our lash and nail glue.
  5. Loose Eyelash: A protective eye mask is secured to the doll's face during shipping to protect her eyes. If an eyelash becomes detached, you can reattach it yourself using our lash & nail glue.
  6. Makeup Difference: While we strive to replicate the makeup seen in product photos, we cannot guarantee 100% accuracy. Each doll may have slight variations from the picture. If you're not satisfied with the makeup, you have the option to remove it and apply your preferred makeup.
  7. Heating and Moaning: Please ensure the heating and moaning feature functions correctly upon receiving your doll. We cannot be held responsible if this feature becomes disconnected during use.

We hope this clarification helps you understand the scope of our Money Back Guarantee and the situations it covers. If you have any concerns about your order or wish to explore cancellation or return options, please don't hesitate to contact us. Your trust in us is highly appreciated, and we're here to provide exceptional service. Thank you for choosing SexDollHoney – where your satisfaction is our priority.