At, we're committed to providing our customers with top-notch products and first-rate service. In this section, we'll dive into our product quality assurance and then delve deep into our return, refund, and order cancellation policies. When you shop for sex dolls on our website, you can do so with confidence, knowing that your pleasure is our top priority, thanks to our clear and customer-friendly policies


Even though we pride ourselves on having the most customer-friendly return policies among sex doll distributors worldwide, it's important to keep in mind that once you've placed an order and made full or partial payment, it is considered a final sale.

For Customized Dolls: 

Within eight hours of receiving your payment, our factory begins crafting your customized doll, or our staff initiates the packaging process for in-stock dolls. This entails purchasing resources, allocating time, and incurring expenses. Adhering to strict time deadlines is crucial to meeting our delivery commitments.

Before hitting the submit button, please double-check your order. Below, we outline our current procedures for refunds, exchanges, and cancellations.

Restocking fees are determined based on the total cost of your order.

In the event that a customer wishes to cancel an order, a full refund will be issued if the cancellation request is sent to us within 24 hours (excluding multiple requests


If the cancellation request is made after production has commenced (typically starting the day after the purchase), the customer will receive an 85% refund of the purchase price.

If the cancellation request is made after production is completed, the customer will receive a 75% refund of the purchase price.

If the cancellation request is made after production is finished and shipment has been arranged, the customer will receive a 65% refund of the purchase price.

Please note that we do not charge any fees for refunding dolls in our US stock!

We hope this clarifies our cancellation policy and helps you understand the process better. If you have any further questions, feel free to reach out to us.


The explanation is quite straightforward:

Fulfilling an order comes with substantial expenses. To manage the sale and facilitate communication between buyers and producers, our customer representatives incur additional charges.

When dealing with canceled orders or unsuccessful transactions, we must maintain low costs and competitive pricing. Customized orders entail extra expenses, including materials for manufacturing, time, and packing costs for in-stock doll orders. The process of inspecting, packing, and restocking demands a significant amount of time and resources.

We strongly advise that you make sure of your choices before placing an order. Once you've committed to payment, it's important to be fully dedicated to your decision. We recommend reviewing factory photos of the doll or similar dolls before making your purchase.

If you have any questions, please don't hesitate to reach out to us before making a purchase.

It's worth noting that there are no additional fees for adding or changing products before an order is processed.

However, once an order has been processed, especially since it's personalized and custom-made, it cannot be modified or canceled. In such cases, our Return & Exchange Policy will apply to any changes or cancellations if your order has already been processed.


We take product quality seriously, and we want you to have a positive experience with your purchase. Here's what you need to know about damage and warranty:

Wrong Dolls
If you receive a doll that looks entirely different from what you expected based on the factory photos or our website, please send us an unboxing video. Ensure that the video shows the doll's entire body, head, shipping label, and the outer packaging box. We will investigate the issue with our manufacturer and courier service and arrange for a replacement if necessary.

Broken Dolls 
In the unfortunate event that your package is seriously damaged upon arrival, it's essential to file a claim with the shipping company. Depending on the extent of the damage to the doll, we will either order a new replacement or provide you with the necessary tools to fix minor damage.

However, it's crucial to thoroughly inspect your purchase before use. The item should be in a new and unwashed condition. Please contact us within 24 hours if you encounter any issues or are dissatisfied. You can reach out to us via email, providing as much information as possible, including photographs and videos. This will help us address the issue effectively.

Please note that if the item has been damaged due to improper use, it won't be eligible for returns or exchanges. To ensure the longevity of your product, please use common sense and take proper care of it.

Your feedback is invaluable to us, and we use it to improve our products and work with our manufacturers to prevent similar issues in the future. We appreciate your trust in us and are committed to providing you with the best possible service


We want to be upfront with you about what our guarantee covers and what it doesn't

User Damage 
Every doll undergoes a rigorous quality check before we ship it to you. We ask that you use the doll with care and caution. Regrettably, any damage caused by improper handling or use by the customer will not be eligible for compensation. For tips on doll care, please visit this link [insert link].

Used Dolls 
Our guarantee does not extend to dolls that have been previously used. It applies exclusively to new, unused products.

Skin Flaws 
Please note that the appearance of the doll's skin tone on computer screens may differ slightly from its real-life appearance. This is a common occurrence due to screen variations.

Finger and Toe Nails 
We use light glue to attach the doll's nails, allowing customers to remove them if desired. During shipping or after receipt, a nail may come loose. Not to worry, you can easily reattach a lost nail using our lash and nail glue.

Loose Eyelash 
To safeguard the doll's eyes, a protective eye mask (spongy) is secured to her face during shipping. In the event that an eyelash becomes detached, you can reattach it yourself using our lash & nail glue.

Makeup Difference 
While we strive to replicate the makeup seen in the product photos, we cannot guarantee 100% accuracy. Each doll may have slight variations from the picture. If you're not satisfied with the makeup, you have the option to remove it and apply your preferred makeup.

Heating and Moaning
Upon receiving your doll, please verify that the heating and moaning feature functions correctly. We cannot be held responsible if this feature becomes disconnected during use. If you wish to have it fixed, the factory can do so at your expense, provided it has not been disconnected or improperly used.

If you have any concerns about your sex doll order or wish to explore cancellation or return options, please send us an email, and we'll be happy to discuss your options with you.


Please refrain from initiating a claim with your payment card issuer or returning the package directly to us.

The delivery address on the package box is not designed for returning made-to-order and in-stock orders. Prior to initiating a return, please ensure that the doll is in brand new condition and has never been used or cleaned.

If you wish to cancel your sex doll order or arrange for a return, kindly send us an email to discuss your available options


Once both parties (you and us) have mutually agreed to cancel or proceed with a return, a refund will be processed using your original payment method, whether it's your credit card, debit card, or PayPal account.

The time-frames for refunds for various payment methods are as follows:

Credit Card/Debit Card: 6–10 business days

PayPal: 2 business days

If the specified time period mentioned in the table above has elapsed, and you have not received the refund, please reach out to us for a refund number before contacting your credit card issuer, debit card provider, or bank for further assistance. We strongly advise against submitting a direct charge back request, as it may lead to a longer delay in your refund process. Ultimately, your bank will determine the refund amount credited back to your account.

Your trust in us is highly appreciated, and we're here to provide exceptional service. If you have any further questions or concerns, please don't hesitate to contact us. We're dedicated to making your shopping experience enjoyable, secure, and hassle-free.

Thank you for choosing SexDollHoney – where your satisfaction is our priority