At **SexDollHoney**, we are committed to providing you with high-quality products and excellent customer service. We understand that sometimes things don't work out, and we're here to ensure that your experience is as smooth and hassle-free as possible. Please read our Return & Cancellations Policy carefully to understand your rights and responsibilities.
#### **Returns**
1. **Eligibility for Returns**
- Due to the intimate nature of our products, **SexDolls** and related items are **non-returnable** once opened or used, in accordance with health and hygiene regulations.
- If your product is **defective**, damaged, or incorrect upon arrival, we are happy to assist with a return or exchange. Please notify us within **7 days** of receiving your order if there is an issue with the product.
2. **Return Process**
- To initiate a return, please contact our customer support team at **cs@sexdollhoney.com** with your order number and a description of the issue.
- If your return is approved, you will be provided with a return authorization number and instructions on how to send the item back to us.
- All items must be returned in their original, unopened, and unused condition (for non-defective products). For defective or damaged items, please provide photographic evidence of the damage or defect.
3. **Return Shipping**
- Customers are responsible for covering return shipping costs unless the item is defective or incorrect.
- We recommend using a traceable shipping service for your return, as we cannot guarantee receipt of returned items without tracking.
4. **Refunds**
- Once we receive the returned item and confirm its condition, we will process your refund. Refunds will be issued to the original payment method.
- Please note, it may take up to **10 business days** for your refund to appear on your account, depending on your payment provider.
#### **Cancellations**
1. **Order Cancellation Policy**
- If you wish to cancel an order, please contact us as soon as possible. We can cancel your order free of charge if it has not yet been processed or shipped.
- Once an order has been processed or shipped, we are unable to cancel it. If the product has already been dispatched, you will need to follow the return process as outlined above.
2. **Custom or Personalized Products**
- Any custom or personalized products (such as custom sex dolls or special features) are **non-cancellable** once production has begun. Please review your order carefully before confirming.
#### **Exchanges**
- Due to the nature of our products, we do not offer exchanges on items unless the product is **defective** or **damaged**. In this case, we will provide an exchange or replacement as per your request.
#### **Important Notes**
- **Hygiene and Safety:** For your protection, **SexDollHoney** maintains a strict no-return policy for all used or opened items, in line with industry standards for personal care products.
- **Inspection upon Arrival:** We strongly recommend inspecting your product immediately upon delivery. If you discover any defects, please contact us within **7 days** to ensure your eligibility for a return or exchange.
By purchasing from **SexDollHoney**, you agree to our Return & Cancellations Policy. If you have any further questions or need assistance, please don't hesitate to reach out to our customer service team.
Thank you for shopping with us!
#### **Returns**
1. **Eligibility for Returns**
- Due to the intimate nature of our products, **SexDolls** and related items are **non-returnable** once opened or used, in accordance with health and hygiene regulations.
- If your product is **defective**, damaged, or incorrect upon arrival, we are happy to assist with a return or exchange. Please notify us within **7 days** of receiving your order if there is an issue with the product.
2. **Return Process**
- To initiate a return, please contact our customer support team at **cs@sexdollhoney.com** with your order number and a description of the issue.
- If your return is approved, you will be provided with a return authorization number and instructions on how to send the item back to us.
- All items must be returned in their original, unopened, and unused condition (for non-defective products). For defective or damaged items, please provide photographic evidence of the damage or defect.
3. **Return Shipping**
- Customers are responsible for covering return shipping costs unless the item is defective or incorrect.
- We recommend using a traceable shipping service for your return, as we cannot guarantee receipt of returned items without tracking.
4. **Refunds**
- Once we receive the returned item and confirm its condition, we will process your refund. Refunds will be issued to the original payment method.
- Please note, it may take up to **10 business days** for your refund to appear on your account, depending on your payment provider.
#### **Cancellations**
1. **Order Cancellation Policy**
- If you wish to cancel an order, please contact us as soon as possible. We can cancel your order free of charge if it has not yet been processed or shipped.
- Once an order has been processed or shipped, we are unable to cancel it. If the product has already been dispatched, you will need to follow the return process as outlined above.
2. **Custom or Personalized Products**
- Any custom or personalized products (such as custom sex dolls or special features) are **non-cancellable** once production has begun. Please review your order carefully before confirming.
#### **Exchanges**
- Due to the nature of our products, we do not offer exchanges on items unless the product is **defective** or **damaged**. In this case, we will provide an exchange or replacement as per your request.
#### **Important Notes**
- **Hygiene and Safety:** For your protection, **SexDollHoney** maintains a strict no-return policy for all used or opened items, in line with industry standards for personal care products.
- **Inspection upon Arrival:** We strongly recommend inspecting your product immediately upon delivery. If you discover any defects, please contact us within **7 days** to ensure your eligibility for a return or exchange.
By purchasing from **SexDollHoney**, you agree to our Return & Cancellations Policy. If you have any further questions or need assistance, please don't hesitate to reach out to our customer service team.
Thank you for shopping with us!